Return & Shipping Policy
At Himalayan Origins our customers satisfaction is our top priority and we will fully endeavour to resolve any concern that comes up to the best of our ability.
Orders once placed through www.himalayanoriginsindia.com cannot be cancelled and no refunds will be made once an order has been successfully placed through www.himalayanoriginsindia.com
If you have any questions regarding these Terms and Conditions, please email us at Info@himalayanoriginsindia.com
We do not offer refunds or exchanges for opened products due to hygiene concerns. However, we do offer replacements purely on a case by case basis and it is always our endeavour to help our customers to the best of our ability as the case may be. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration.
The customer shall bring the same to our notice within 7 working days from the date of receiving the product(s). Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
All claims for shortages or damages must be reported to customer service at firstname.lastname@example.org on the day of delivery.
Full refund or exchange of a product bought on our website is possible if the product is damaged or there have been some breakages during transport.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
During peak seasons please allow up to 15-18 business days for your return to process.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on Info@himalayanoriginsindia.com
7-14 business days for domestic delivery
14-21 business days for international delivery. The customers maybe liable to pay the customs fee. If you would like to place an order for international delivery please email us your order details on email@example.com
Order deliveries will be made between 9 am – 6 pm Monday – Saturday. There are no deliveries done on Sundays.
₹70 Shipping charge for order below ₹350.
Free Shipping for orders above ₹350.
₹70 Shipping charge for all orders.
Himalayan Origins takes no responsibility for goods signed by an alternative person.
Himalayan Origins is not responsible for damage after delivery.All claims for shortages or damages must be reported to us on the day of delivery on firstname.lastname@example.org. Please mention your order number, name and order details when claiming for a damage. Also please share a photograph of the damaged good if received on the day of the delivery
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Returns are easy.
Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at email@example.com